France has a reputation. In Blogs, in movies, from countless traveler's reports you heard that french are somewhat indifferent if not right out rude. Well I say, not here. Not with us.
For sure, I had my run in over the phone with the GDF (Gaz de France) minion, when I asked for rapid connection of my gas line, so I can install the hot water. She just was not interested that I smell like a garbage worker who cleaned up restaurant row in Tokyo. Or maybe my translation did not work... But overall, let me tell you it has been a bliss.
Our number one stand out in that regard is a home improvement store that must have taken a page from an American handbook for excellence in customer service. With our ongoing renovations, we have been to the Soyaux store of Leroy Merlin now about a doze times for a variety of things. Mostly paint and bath room fixtures.
No matter how difficult a request was, they always got an answer for it. Advice? Always.
They even advertise that they accept returns of merchandise you bought and either don't need (extra tiles in our case), or if you changed your mind ( a different sink for our bath room), just bring it back. As I type this, Victoria just opened a can of black paint, that in fact is blue. I would worry to take it back to Brico Depot, they might think I return some lower quality paint in a high end can...but at Leroy Merlin? A breeze.
So. Unless you come here yourself and experience customer service either way, do not believe everything you read or hear. France is good.
#1 IN CUSTOMER SERVICE
MON DIEU! OPEN ON THEIR BIGGEST HOLIDAY
STAFF THAT LISTENS
AND WILL FIND AN ANSWER IF THEY DON'T KNOW IT
LOADS OF SPECIALS
OUR KITCHEN SINK
RETURNS IN FRANCE? YES!
CALL WITH QUESTIONS, THEY HELP